Enquiry Management and Insights Associate
City Site

Job reference: 009711

Location: City Site

Closing date: 25/11/2021

Salary : Grade E (£22,847 - £24,871 p.a.)

Employment type: Permanent

Department: Professional Services

School/Section : Communications, Admissions, Marketing and Student Recruitment (CAMS)

We are looking to recruit x3 Enquiry Management and Insights Associates - two permanent and one fixed term (12 months)

NTU is a great place to work. We take care of our colleagues with flexible and competitive packages, and the opportunities for genuine professional progress. We respect and value all our staff, because we know that it takes a strong and diverse workforce to maintain the kind of success we’ve achieved.

Our award-winning research is celebrated around the world, and we’re proud of our strategic partnerships. It’s all down to the ability of our people to shape, create and innovate, in whatever capacity they work with us. Our continued success — underpinned by the number of prestigious national awards we’ve won — has hinged on two commitments: creating excellent global collaborations, and harnessing the talents of all our people.

NTU is a university at the peak of its powers, but we know we can still go even further. Join us in our mission to become ‘the university of the future’ — seize the challenge and adventure of working with an organisation where progress never stops. This is your career, reimagined.

We are looking for an Enquiry Management and Insights Associate to join our Applicant Engagement team. If you are a customer-focused professional who can help us to respond to applicant and prospective student queries quickly and efficiently whilst ensuring an exceptional level of customer service, then we’d love to hear from you. 

The successful candidate will:

  • regularly engage with new and prospective customers through a range of channels, including email, telephone and face-to-face
  • manage enquiries from a broad range of customers in relation to new and existing student applications and university life
  • contribute to identifying and assessing customer needs to better improve the team’s ability to deliver high levels of customer satisfaction
  • work across a range of high value applicant engagement activities, linked to key recruitment priorities and campaigns
  • recognise the importance of delivering a high-quality applicant experience and understand how this impacts on student recruitment and conversion.

Excellent team working, communication and interpersonal skills are a must as this role requires regular communication with external customers and collaboration with multiple teams across the University. Ideally, you’ll have experience of delivering high levels of customer service through handling email and telephone enquiries.

If you wish to have an informal conversation regarding this role please contact Sarah Hartley, Head of Applicant Engagement, at sarah.hartley@ntu.ac.uk.​​​​​​​

Closing date: Thursday 25th November (Noon)

Interview dates: 2nd/3rd December​​​​​​​

NTU prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

This role is open to non-UK/Irish applicants subject to current UK Visas and Immigration (UKVI) rules. Please ensure that you have the appropriate right to work in the UK for this role and consult the Home Office website for further information.

We’re proud of how far we’ve come. With a shared vision, we are a community of more than 4,000 colleagues, all committed to our goal of becoming ‘the university of the future’. Do you have the passion to help us to go even further? www.ntu.ac.uk

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions. 


The closing date for this job has now passed.