Information Assistant
All campuses

Job reference: 011112

Location: All campuses

Closing date: 31/12/2022

Salary : Grade D (£21,297 - £23,829 pro rata)

Employment type: Permanent

Team: Libraries and Learning Resources

School / Directorate : DVC - Academic Performance and Development

Think you know libraries?  Think again.

Doing things differently.

At the heart of Nottingham Trent University, our libraries inspire and enable independent learning and research. We actively engage with our customers and make a difference. We create an inspiring physical and on-line environment for learning and research.  We are the service to go to for help, advice and support.

We want to make it easy for people to use our libraries and learning resources.  And that’s where you come in. 

We’re looking for Information Assistants to join our friendly and welcoming customer service team.  ​​​​​​​

What you’ll be doing

This role isn't just checking and sorting books.  You'll be an essential support to customers of our libraries and learning resources by providing practical help and guidance.  You'll be the go to person for face-to-face, telephone and online enquiries and assistance.   

Supporting customers to get online or how to use software one  minute and then identifying and referring specialist enquiries the next.  No two days will be the same as you'll work, on a rota basis, completing a variety of tasks.   

What you’ll bring

You'll bring your excellent customer service skills and ability to work effectively with a wide range of people.  If you've got confidence in using IT systems and experience of supporting customers in a busy service environment, then we'd love to hear from you. 

For more details, please take a look at the role profile.  We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them absolutely perfectly.  We'll provide all the training you need to be successful.

What we offer

We can offer you a career with a difference, as together we shape futures, change lives and create the university of the future.

We’ll look after you with ongoing support, good development opportunities and a competitive salary that rewards your contribution. We also offer generous holidays, flexible working options, a pension scheme, great facilities and wide range of savings, discounts and benefits.

We offer a range of working patterns and locations and are always looking for new members to join our team.  For more details, take a look at the "Information Document".  

About NTU

Doing things differently, we empower our people to shape, create and innovate. Whether they’re pushing the boundaries with award-winning research, transforming society through global collaborations or supporting and helping our students to achieve their potential.

Join our friendly and diverse community of 4,000 professionals, academics and researchers, and you’ll enjoy the support and ownership you need to perform at your best. A great place to work, we value, respect and care for all our colleagues, providing flexible and competitive rewards and genuine opportunities for career progression. So, start to think about your future differently. Apply here.​​​​​​​

NTU prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we encourage applications from people who reflect the diversity of our communities.

​​​​​​​This role is open to non-UK/Irish applicants subject to current UK Visas and Immigration (UKVI) rules. Please ensure that you have the appropriate right to work in the UK for this role and consult the Home Office website for further information.

This role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions. ​​​​​​​