Support our students at every stage of their journey.
Doing things differently.
Enquiry Handling Assistant
£26,712 - £28,047 per annum (pro rata)
Full time/Permanent
About the Role
This role will have accountability for high levels of customer service and working under the Enquiry Handling Team Leader within the University’s Central Enquiry Handling team, ensuring a seamless customer journey and maintaining continual improvements in the service for students, staff and the wider NTU community.
The NTU Enquiries team was set up in response to the COVID19 pandemic due to an influx of calls and emails into the university from student, parents/guardians, and staff contacting the university with an entire range of questions and concerns about restrictions, travel, teaching, isolation, safety etc. It was clear that that we needed a strong, dedicated team to be ‘experts’ on the ever-changing rules and restrictions of the pandemic and to be able to deliver this information professionally and calmly, minimising distress at such uncertain times. As a result of this, the NTU Enquiries team was set up to provide a dedicated service in relation to Covid19 enquiries.
Following its success, the team engaged in helping other service departments around the university. We are able to help the enquirer at the first stage of contact, rather than passing the enquirer on to other departments, making the NTU Enquiries team a fast and efficient service.
For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.
Interview date: TBC
About Us
Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently.
Our Campus Services team work tirelessly behind the scenes to support our students. Whether you're making sure our students are safe, serving up delicious meals, or ensuring every package reaches its destination, your role matters. Our team's dedication ensures smooth operations, safety, and exceptional experiences.
For any informal queries about the role or the Campus Services team, please contact the Enquiries team at enquiries@ntu.ac.uk - Applications will only be accepted via the online application form. Please do not email across CVs.
Join Us
- Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
- Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches.
- 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
- Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
- Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.
- Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
- And a whole lot more…
Come and be part of our success. Apply today.
Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system, upcoming immigration rules (4th April 2024) changes may impact on eligibility for sponsorship, we recommend that you assess your eligibility before applying for this position.
Visit https://www.gov.uk/skilled-worker-visa for more information. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
