Support our students at every stage of their journey.
Doing things differently.
Student Financial Support Assistant
Grade E (£26,060 - £27,363 p.a. pro rata)
12 months fixed term (August 2024 - July 2025)
Applicants must have completed a degree course at NTU in June/July 2024 or have completed a degree course at NTU in 22/23.
About the Role
NTU’s Student Money Team is pleased to advertise an exciting opportunity for the role of Student Financial Support Assistant. This role provides frontline customer service to prospective and current students, their families, and other relevant stakeholders. The successful candidate will have a good understanding of the provision of support services for students in higher education and the barriers that students may face to a successful university experience.
- With excellent written and verbal communication skills, you will support new and continuing students access relevant information, advice, and financial support
- Your excellent organisational skills will ensure that you effectively respond to a wide range of enquires from students (in person, by telephone, by email and via MS Teams).
- Your ability to respond sensitively and appropriately to anxious and distressed students, from a range of different backgrounds, will allow you to assess initial information and support requirements and respond by action or referral as appropriate to specialist providers
- Your experience of working effectively as part of a team will help you to contribute to the Student Money Team’s programme of student engagement, events and customer feedback through focus groups, surveys, customer journey mapping, and social media.
Provisional date for interviews 17 & 18 July 2024
For more details, please look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.
About Us
Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently.
Our Student Support Services teams play a pivotal role in providing crucial academic guidance, counseling, and resources to enhance the student experience. Be the difference-maker in fostering a supportive community and empowering students to thrive. If you're passionate about making a positive impact on student lives, apply now to be part of a team that values growth, wellbeing, and academic excellence. Elevate your career while helping students reach their fullest potential!
For any informal queries about the role, please contact David May (Student Financial Advice Service Co-ordinator) at david.may@ntu.ac.uk
Join Us
- 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
- Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
- Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.
- Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
- And a whole lot more…
Come and be part of our success. Apply today.
Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system, upcoming immigration rules (4th April 2024) changes may impact on eligibility for sponsorship, we recommend that you assess your eligibility before applying for this position.
Visit https://www.gov.uk/skilled-worker-visa for more information. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
