Be part of something bigger.
Doing things differently.
Enquiry Management and Insights Associate
Grade E
£26,712 - £28,047 p.a. pro rata
About the Role
We are looking for an Enquiry Management and Insights Associate to join our Applicant Engagement team. An essential part of NTU, this team is the first point of contact for all enquiries into the University from applicants and prospective students. If you are a customer-focused professional who can help us to respond to queries quickly and efficiently whilst ensuring an exceptional level of customer service, then we’d love to hear from you.
The successful candidate will:
regularly engage with new and prospective customers through a range of channels, including email, telephone and face-to-face
manage enquiries from a broad range of customers in relation to new and existing student applications and university life
contribute to identifying and assessing customer needs to better improve the team’s ability to deliver high levels of customer satisfaction
work across a range of high value applicant engagement activities, linked to key recruitment priorities and campaigns
recognise the importance of delivering a high-quality applicant experience and understand how this impacts on student recruitment and conversion.
Excellent team working, communication and interpersonal skills are a must as this role requires regular communication with external customers and collaboration with multiple teams across the University. Ideally, you’ll have experience of delivering high levels of customer service through handling inbound email and telephone enquiries.
Please note, the Applicant Engagement team is currently working one day a week in our Nottingham city centre office, with staff working from home for the rest of the week. This is subject to change and you may be required to work out of the office at other times, including for team meetings, events and away days.
For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.
Interview date: w/c 14 October
About Us
Our award-winning Department of Communications, Admissions, Marketing and Student Recruitment (CAMS) is responsible for engaging with key audiences including prospective students and driving forward NTU’s reputation and brand. By working closely with internal and external stakeholders, CAMS supports the University to deliver on a broad range of strategic objectives and priorities with a key focus on recruiting students to meet NTU targets.
Winner of the HEIST Marketing Team of the Year Award 2022, CAMS holds responsibility for student recruitment, admissions, applicant engagement, web and digital content, public relations and communications, creative services, schools marketing, and corporate and research marketing.
If you have a passion for student recruitment, marketing and communications and a drive to make a real difference, CAMS at NTU could be the perfect place for you.
In return, CAMS can offer you a culture of positivity, encouragement and mutual support. The senior leadership team are committed to nurturing talent and helping people reach their full potential. But most of all, CAMS believe in change and growth; in daring to do things differently.
For any informal queries about the role or the team, please contact Eloise Ayres (Enquiry Management and Insights Manager) at eloise.ayres@ntu.ac.uk.
Join Us
- Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
- Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches.
- 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
- Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
- Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.
- Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
- And a whole lot more…
Come and be part of our success. Apply today.
Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system, upcoming immigration rules (4th April 2024) changes may impact on eligibility for sponsorship, we recommend that you assess your eligibility before applying for this position.
Visit https://www.gov.uk/skilled-worker-visa for more information. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
