Be part of something bigger.
Doing things differently.
Apprentice Information Assistant
Grade C £23,093 per annum
Fixed term contract for 15 month aligned to the completion of a level 2 Customer Service Practitioner Apprenticeship
About the Role
Are you interested in a career in customer service? We are looking for someone with new insights and fresh perspectives to join our team as an Apprentice Information Assistant.
Part of Libraries and Learning Resources, you’ll have the opportunity to work in different teams. You’ll gain valuable experience in a customer service setting, creating a warm welcome and providing a positive user experience to our diverse staff, students and visitors, including face-to-face, telephone, digital and written communications.
You may not have considered working in a library before, but if you are interested in delivering outstanding customer experience and developing your career then this is the role for you. No experience is required and you will receive full training in order to be able to provide proactive support to our customers.
Please note: This is a fixed-term 15 month post, and you will be required to complete a Level 2 Customer Service Practitioner Apprenticeship as part of the role, spending 20% of your hours off the job training to develop your professional skills and knowledge, whilst building an apprenticeship portfolio.
Key Responsibilities:
Your role will focus on supporting users to make the most of our library resources and services.
You’ll staff our library service points or virtual helpdesks, and be the first person many users will meet.
You will gain an overview and experience of a wide range of library tasks.
The role is 37 hours per week, including regular Saturday working and working on some Sundays, bank holidays and university closure days. This is an on-campus role, based primarily at our Clifton campus library, but with the expectation that you will regularly work at other sites as required.
For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.
Interview date: W/c 21st October 2024
About Us
Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently. At the core of our university, our libraries are like the heartbeats that inspire and support independent learning and research.
We're all about teamwork and collaboration. Your input will truly make a difference, helping individuals enhance their abilities and unlock their full potential.
You'll be the guiding light, offering valuable advice, assistance, and support to everyone who walks through our library doors or explores our online resources.
For any informal queries about the role or the LLR team, please contact Joanne Neal (User Experience Manager) at joanne.neal@ntu.ac.uk.
Join Us
- 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
- Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
- Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.
- Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
- And a whole lot more…
Come and be part of our success. Apply today.
Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system.
This role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
